We at IBF stand behind the quality of our products and services. Your complete satisfaction is our top priority!
If you are not 100% satisfied with your purchase, simply contact Customer Support within 10 days from the date you receive your order (or the date it was scheduled to arrive), return the order in its entirety and we will issue credit or refund the full purchase price of the product(s) in question, excluding shipping and processing costs.
We take great pride in our commitment to customer satisfaction, however certain circumstances are beyond our control and are not covered by the guarantee.
Please note that we cannot be responsible for:
If you have an issue with your purchase please contact us to let us know about the problem. Please provide as much information as possible including how you would like to see the issue resolved. If your concerns involve an appearance issue please include photos to help explain the issue.